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Webex Meetings iOS Requiring Password to Install

Matt Laufer

Hello,

After extensive troubleshooting/testing, it seems like we are having a problem installing the Webex meetings app. The device is fully controlled. Other apps install remotely or through the Sophos control app without issue. For some reason, Webex Meetings requires an app store password to install.

Thanks.



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  • 0

    Thank you for reaching the community.

    Can you confirm if you're installing a licensed Webex app? If so? Does the license of your webex has been purchased via Apple Business Manager? One of the reasons for the Webex app to ask for iTune credentials was due to the licenses of the app itself. 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
  • 0 in reply to GlennSen

    I'm installing a FREE app that comes from the app store. This eventually resolved itself and the app was installed without credentials. I think this is a Sophos bug.

    Is it possible that when you add an app to your library, it has to propagate your creds somehow before you can push it out, which is why it failed initially? Just taking guesses.

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  • 0 in reply to GlennSen

    I'm installing a FREE app that comes from the app store. This eventually resolved itself and the app was installed without credentials. I think this is a Sophos bug.

    Is it possible that when you add an app to your library, it has to propagate your creds somehow before you can push it out, which is why it failed initially? Just taking guesses.

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