Android Enrollement with work profile - unable to finalize process

Hi Franck,

Thanks for reaching out to the Sophos Community Forum.

When proceeding with the "Work Profile" setup, is the device in a factory reset state? 

Work Profile setup is done once you have set up the mobile device for personal use. You will only need to browse the google play store to download the SMC app to begin with the setup. Let me know if the following video helps explain this.
- Sophos Mobile: Android Enterprise Management and Enrollment

Hi Qoosh,

Thank you for your Reply.

The mobile device was already set with a personnal Google account.

It is during the setup of work profile with SMC thats failed...

Update: i noticed that i Can not add Android device as Work Profile with the wizard, in the central admin console.

I set up the self portal, and done the following step : 

0) preconfigure my phone with personnal Google account

1) download SMC on perso profile, and give all authz

2) connect to sophos self portal, click "Enroll new device", and choose Android work profile enrollment (previously set up)

3) Scan the enrollment Qrcod with SMC

4) SMC is then creating a Work Profile, and a "SMC Pro",winch asking me my phone secured password.

5) Then i authnlentified my self with my business Google account. And its works

But the " SMC pro " is still asking me (in looping mode) the "Over others app" authorization....

Hi Qoosh,

Thank you for your Reply.

The mobile device was already set with a personnal Google account.

It is during the setup of work profile with SMC thats failed...

Update: i noticed that i Can not add Android device as Work Profile with the wizard, in the central admin console.

I set up the self portal, and done the following step : 

0) preconfigure my phone with personnal Google account

1) download SMC on perso profile, and give all authz

2) connect to sophos self portal, click "Enroll new device", and choose Android work profile enrollment (previously set up)

3) Scan the enrollment Qrcod with SMC

4) SMC is then creating a Work Profile, and a "SMC Pro",winch asking me my phone secured password.

5) Then i authnlentified my self with my business Google account. And its works

But the " SMC pro " is still asking me (in looping mode) the "Over others app" authorization....

If you're using the "Managed Google Domain" scenario, enrollment via the Self-Service Portal will be the only option. 

When trying the enrollment through the Self-Service Portal using a Managed Google Play account, I did not see the same pages as you described here. I'd suggest opening a support case with our team if you haven't already so you can get more hands-on assistance.

Feel free to share your case Id with me via private message so I may update the notes on the case.

Hi Qoosh,

Exactly, we used the "Managed Google Domain" scenario, and we have to use the Self-Service portal to enroll new android device.

The error occured when we first add a Google Pro account to the device, and then follow the procedure with the SMC and QRCOD.

Here are the steps working : 

1) uninstall existing Work Profile

2) Download SMC (on perso profile) + accept all auth

3) Open Self-Service Protal, Enroll Device (with Android Work Profile Task Bundle+Policy)

4) Scan QRCOD with SMC

5) This will create the Work Profile, and install SMC on work profile

6) At this step we can give authorization "Over others App", to SMC into Work Profile.

7) Then authenticate with the Google Pro account

And it's works like a charm !

Thanks for following up, I'm glad you found the solution.