New emails are not opening for Iphone

Hello Sophos Community,

I have user that can not open new/existing emails on her Iphone. She is reporting that it keeps spinning and would loud the email. Her phone is compliant on admin side with no issue.

Please help any suggestion is greatly appreciated.


Added TAGs
[edited by: Qoosh at 9:33 PM (GMT -7) on 10 Aug 2022]