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Sophos Secure Email Application Notification Issues -- Android

So I have a user that is reporting that they are not receiving any notifications from their Sophos Secure Email app when it is not open on the screen. This sounds like an old thread I dug up from 6 years ago: Secure Email for Android - Notifications do not work unless app is open? - Discussions - Sophos Mobile - Sophos Community

All notifications are enabled in the app, and in the phone for the app. Is this something that is still broken from 6 years ago, or am I missing something?

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0 BrucekConvergent over 2 years ago

Forgot to mention stats for the phone:

Phone is a Galaxy A32 5G, Model SM-A326U

Android 11, build RP1A.200720.012.A326USQU6AUJ4

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Sophos Platinum Partner

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Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 BrucekConvergent over 2 years ago

Forgot to mention stats for the phone:

Phone is a Galaxy A32 5G, Model SM-A326U

Android 11, build RP1A.200720.012.A326USQU6AUJ4

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Sophos Platinum Partner

--------------------------------------

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
Cancel
Vote Up 0 Vote Down

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