This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos authentication

hi, i changed phone and i can't login to central sophos.

Account transfer is not possible because my old phone is faulty. When I want to log in, a new qr code screen does not appear, I cannot log in. How can you help?



This thread was automatically locked due to age.
Parents
  • Hello byzsml,

    For authentication-related issues, I recommend reaching out to our Customer Care team to assist. They can perform an MFA reset so the next time you log in you’re prompted to configure MFA again. The fastest way to reach our team would be to use the regional contact numbers on the following page under "For Critical Cases."
    - Sophos Support Portal

    If there is another Super Admin user that has access to your Sophos Central Admin environment, they can also remove and re-add your account so that you can set up the account/MFA again. 

    There is a "Reset MFA" button as well, located on the left-hand pane when you open a user entry. There is currently a known issue surrounding this that hasn’t yet been resolved so that may not be an option for now.

    Let me know if this helps. 

    Kushal Lakhan
    Global Community Support Engineer
    Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  Visit Sophos Techvids
Reply
  • Hello byzsml,

    For authentication-related issues, I recommend reaching out to our Customer Care team to assist. They can perform an MFA reset so the next time you log in you’re prompted to configure MFA again. The fastest way to reach our team would be to use the regional contact numbers on the following page under "For Critical Cases."
    - Sophos Support Portal

    If there is another Super Admin user that has access to your Sophos Central Admin environment, they can also remove and re-add your account so that you can set up the account/MFA again. 

    There is a "Reset MFA" button as well, located on the left-hand pane when you open a user entry. There is currently a known issue surrounding this that hasn’t yet been resolved so that may not be an option for now.

    Let me know if this helps. 

    Kushal Lakhan
    Global Community Support Engineer
    Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  Visit Sophos Techvids
Children
No Data