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Synchronisation Issues with Sophos Mobile on Android Work Profiles

We currently have the issue that on some devices the Syncs are not working very good. On Some devices its just fine, but on other the policies are not applied or even the synchronisation is stopping. Are there any issues with Mobile on Sophos Central actual? (Germany)



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  • Hello Laslo,

    Thank you for reaching out to the Sophos Community Forum.

    Generally, if the SMC application is closed out this may prevent the app from running in the background to perform synchronization. I recommend leaving the SMC application open in the app-switcher to ensure it’s able to synchronize in the background. 

    Are you seeing issues when manually syncing the app as well? 

    Kushal Lakhan
    Global Community Support Engineer
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  Visit Sophos Techvids
Reply
  • Hello Laslo,

    Thank you for reaching out to the Sophos Community Forum.

    Generally, if the SMC application is closed out this may prevent the app from running in the background to perform synchronization. I recommend leaving the SMC application open in the app-switcher to ensure it’s able to synchronize in the background. 

    Are you seeing issues when manually syncing the app as well? 

    Kushal Lakhan
    Global Community Support Engineer
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  Visit Sophos Techvids
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