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iCloud Restore after migrating from MaaS360 to Sophos Mobile (Central)

lakesdan

Hi,

We have 30+ iOS devices currently enrolled in IBM MaaS360 MDM (via DEP) and I'm looking to migrate all devices over to Sophos Mobile.

I'm happy with the process of changing the device management from one to the other, but if the user then performs an iCloud restore to get all their files and settings back, will this restore the MaaS360 management profiles too, effectively placing it back in MaaS360 management, or even just breaking the Sophos management?

I know iTunes and iCloud restores work differently, and the answer to the iTunes restore would likely be that it would restore the old MDM management (or break the Sophos management) but I'm hoping since the iCloud restore is less 'severe' the Sophos management might be left intact?

Thanks in advance.



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  • +1

    Hello lakesdan, 

    Thank you for reaching out to the Sophos Community.

    When troubleshooting enrollment issues previously, I found the only way to ensure that Sophos' MDM profile is not affected/broken when performing a restore to an iOS device is to side-load (or Sync) the backed-up data back onto the phone. 

    Performing a full device restore either from an iCloud backup or backup stored on iTunes will overwrite the MDM configs in such a way that the device is no longer managed. 

    Let me know if this helps.

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
Reply
  • +1

    Hello lakesdan, 

    Thank you for reaching out to the Sophos Community.

    When troubleshooting enrollment issues previously, I found the only way to ensure that Sophos' MDM profile is not affected/broken when performing a restore to an iOS device is to side-load (or Sync) the backed-up data back onto the phone. 

    Performing a full device restore either from an iCloud backup or backup stored on iTunes will overwrite the MDM configs in such a way that the device is no longer managed. 

    Let me know if this helps.

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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