I am using intercept X for mobile with my Xiaomi phones long time ago. In fact, the good results and usability makes me buy Sophos Home for my personal computers.
However, with the last version, and after factory defaults my phone, I was not able to finish right installation of Intercept X.
The installer asks to allow usage access but, in the settings menu, Intercept X doesn't appear as an option to allow this permission.
Version is the last one available in PLay Store, 9.7.3464, from August the 10th.
Phone is Xiaomi MI8 with official last release MIUI 12.0.2, Android 10 (no unofficial, or China images).
Other antivirus, after installation, even although they don't ask usage access, appears in the settings menu as an option to allow the permission.
Could someone help me, or notify development of this bug? I tried to contact by mail, following instrucionts in the Play Store app, but automatic reply that cannot contact by mail address.
Thank you very much in advance
I think I solved the problem.
Sophos service is available to add to usage access, but is the last one alphabetically in my phone so it's hidden by a dialog that allows system apps.
Any news about this problem? I know this isn't some easy to fix, probably. I am only asking if Sophos will take into account, and if I can help with any other information.