I am at a loss! I realy need Your help here. To setup the SMC for Android Enterprise was not a big issue.
But my device tells me I cannot register the SMC App, because the device itself is not setup as a enterprise device.
Here I cannot find any how-to readme about that. Creating a Busieness Cloud account or a Goole Workspace account which needs to get paid for... I am totaly lost here.
I can not register new Android devices with our SMC on premise anymore. Only those which had it already and just have been updated to Android 10+ are still safe and just need to get reistrered again. But not any new devices.
Thanx a lot for any real help and support,
Hello Arne Hadeln,
If you wish to get started with "Google Workspace" I was able to find the following external link to do so. - https://workspace.google.com/
Alternatively, if you wish to proceed with the "Managed Google Play Account" scenario, it is possible to do so using any google account, even a personal/free one. Some guidance we have on the setup process is available in the link below. - https://docs.sophos.com/central/Mobile/help/en-us/esg/Sophos-Mobile/tasks/SetupAfWManagedGooglePlayAccount.html
If these initial setup steps have already been completed, I recommend reviewing the type of enrollment you are proceeding with. - AE Full Device: Will require the device to be factory reset, in order to be enrolled.- AE Work Profile: Will allow you to enroll the device as-is, and will containerize the work-related apps and content you push out.
Further guidance on enrollment can be found in the following links. If you encounter issues, I recommend trying to reach out to our support team to see if they can lend a hand as well. - https://docs.sophos.com/central/Mobile/help/en-us/esg/Sophos-Mobile/tasks/ConfigureWorkEnrollment.html - https://docs.sophos.com/central/Mobile/help/en-us/esg/Sophos-Mobile/tasks/EnrollAndroidEnterpriseDevice.html