Secure Email iOS version 8.32.3 - Can't sync new mails

Any update on this one? im having the exact same issue.

Any update on this one? im having the exact same issue.

Hi Rhys, no unfortunately there is no helpful update on this :(

Hi, no luck here either. After receiving no response from support and our vendor going silent on us we're moving away from this product.

Hello Jannik,

I tried looking into the support case to see if we could get things back on track. I suspect resolving one such issue will prove beneficial for all that are seeing similar behavior in their environments. I will send you a DM to inquire further.

I have an open ticket with support at the moment, i have not had a chance to test yet but this was the next recommended step

• The background app refresh is turned on in Settings> General.
• The app can receive push notifications, and the notifications must be included in the Notification Center,which can be found in Settings.

So i just checked the settings on the phone and they were already set correctly as described above.
The secure email app needed to be reconfigured, so i deleted the sophos control, email and workspace app that is installed as part of the app install package.
I set the apps back up and got the user to login to the secure email app and it is working now. I changed no settings on the phone since the last few times i tried setting it up. Im guessing something has changed in Sophos Central as i cant explain why it just now works.
*x files music plays*

I didnt change any settings, I just freshly enrolled another device to Sophos Mobile to test. Surprisingly my device now seems to work without any issue aswell.

I guess it has somehting to do with the new iOS version of the secure mail app which was released last week.

I will have a look on my test device and if it will also work until tomorrow, I expect my problem to be resolved.

Thank you for sharing your experiences on this.

Hello Jannik,

I was able to find some information related to "SSE 8.40.2," stating that this release includes only bug fixes. This release is likely what has improved the results you’re getting. If anyone else continues to experience these issues, I recommend ensuring you’re on the latest version.