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Sophos Central Mobile - Apple Secure E-mail

Fred_B


we want our users to use the Sophos Secure E-mail cliënt. All devices are corporate Apple IOS devices and we only want to replace the Apple e-mail cliënt with the Sophos Secure E-mail client to be able to only allow Sophos clients to connect to EAS Proxy.

is there a simple walk tru website available with the steps and pictures? The standard Sophos documentation is not that helpful.

Regards,

Fred



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  • 0

    Hi ,

    You need to deploy the Secure Email app and assign a policy to the devices. The app then asks the users to enter their password and that's it.

    Within the EAS Proxy he then can configure which email client is allowed (step 13 here)
    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
  • 0 in reply to GlennSen

    IPhone 11 IOS 14.6 We have the situation that after downloading the Sophos Mobile Control app from the Apple AppStore, scanning the enroll QR code in the Sophos Mobile Control App, we at first see that the app shows compliant. We accept the user conditions and then the download will start of the  configuration profile from https://smc-device-ff-cloudtstatic-eu-central-1.prod.hydra.sophos.com/client-api/enroll/mobileconfig/xxxxxxxx.

    It however does this in a seperate safari browser session. You get the message Profile downloaded, see the profile in the configuration-app if you want to install it. 

    When we go to IPhone settings we see the dowloaded profile. When I install it I get the message "Installation of profile failed. The SCEP-server has returned an invalid response."

    Mobile Control will resync and check the APN OK but the status remains not managed in the Mobile Control app due to the profile not installing correctly.

    The Sophos Secure Email app still shows "The app has not received a Sophos container policy."

    Iphone 5 IOS 12.5.3 this one shows the profile and the email associated but the situation in Mobile Control and Secure Email is the same as the Mobile Control app states not managed. 

    With MDM on android in the past I was only able to get Enteprise Control installed during the install as a new device. Is this a similar issue? Will it not work on devices that are already in use and have user profiles?

     

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  • 0 in reply to GlennSen

    IPhone 11 IOS 14.6 We have the situation that after downloading the Sophos Mobile Control app from the Apple AppStore, scanning the enroll QR code in the Sophos Mobile Control App, we at first see that the app shows compliant. We accept the user conditions and then the download will start of the  configuration profile from https://smc-device-ff-cloudtstatic-eu-central-1.prod.hydra.sophos.com/client-api/enroll/mobileconfig/xxxxxxxx.

    It however does this in a seperate safari browser session. You get the message Profile downloaded, see the profile in the configuration-app if you want to install it. 

    When we go to IPhone settings we see the dowloaded profile. When I install it I get the message "Installation of profile failed. The SCEP-server has returned an invalid response."

    Mobile Control will resync and check the APN OK but the status remains not managed in the Mobile Control app due to the profile not installing correctly.

    The Sophos Secure Email app still shows "The app has not received a Sophos container policy."

    Iphone 5 IOS 12.5.3 this one shows the profile and the email associated but the situation in Mobile Control and Secure Email is the same as the Mobile Control app states not managed. 

    With MDM on android in the past I was only able to get Enteprise Control installed during the install as a new device. Is this a similar issue? Will it not work on devices that are already in use and have user profiles?

     

Children
  • 0 in reply to Fred_B

    "Installation of profile failed. The SCEP-server has returned an invalid response." 

    This was solved by rebooring the IPone 11 and a retry. Container device policy, required app Sophos Secure Email and Email Configuration tasks applied to the IPhone succesfully. 

    This IPhone is now connected and receiving email.

    The test IPone 5 is ditched. Last IOS version is 12 and Secure Email requires a minimum of IOS version 13.

    Basicly there is no short cut to quickly install only Sophos Secure Email. You have to follow all steps for MDM.

     

     

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