Dear Sir or Madams,
when I try to add a iOS (iPhone7) device in our Sophos MDM I get on the SMC App following error: "Activation failed. Undefined error" when trying to activate device" When I view the SMC APP logs I get a: getStatusUrlList: no 'SmcAppUrl' item in keychain, error -25300.
I think the iPhone doesn't trust our Root CA.
I already tried following steps:
- imported the certificate with the whole chain in the iPhone manually
- try to assign the client certificate and the root CA certificate over the Sophos MDM policies.
If I now go open the Webserver of the Sophos MDM, I get a trusted site but I still cannot add the device in our MDM.
Anyone an idea or a workaround how can I add the iPhone in our MDM?
I appreciate your help!
Can you share with us the logs that you're getting for us to further check this issue?
It worked after I followed the following sequence:
First import the profile into the device's settings via the setup URL MobileControl-Server/setup. After that, the iPhone can be added to the MDM via the SMC app without any problems.