Discussions Unenroll accidentally deleted windows device (manual unenroll forbidden)

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Unenroll accidentally deleted windows device (manual unenroll forbidden)

MarkusRinkenburger over 3 years ago

Hi,

i accidentally deleted a windows device in sophos mobile.

The problem is, the device has a policy with "manually unenroll forbidden".

Is it possible to reset the enrollment on the windows device or get it back in the sophos MDM without reinstalling windows?

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GlennSen over 3 years ago in reply to GlennSen +1 verified

Hi, Upon further checking It's not possible to re-enroll the deleted device on MDM, the option here is to wipe the device and re-enroll it back. Unlike Sophos endpoint where we can re-enroll the device…

0 GlennSen over 3 years ago

Hi MarkusRinkenburger,

Allow us to have a quick look at this and get back to you for the update.

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

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+1 GlennSen over 3 years ago in reply to GlennSen

Hi,

Upon further checking It's not possible to re-enroll the deleted device on MDM, the option here is to wipe the device and re-enroll it back. Unlike Sophos endpoint where we can re-enroll the device. Sophos Mobile doesn't have that option.

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

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