Version 9.6.3353 not compatible with Android 8.1.0

Response from Sophos:

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After I discussed the topic with the developers again the affected devices are using Android Go which is not supported since the latest Version.

This is also the release notes to the latest Intercept X for mobile Version for Android : .

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I personally feel sad that this is not mentioned in their Play Store listing for instance. That being said, even more sad that Sophos does not care about customers who have Android Go.

Well, look for a competitor who cares I guess.

In the meantime, I tested the latest APK by downloading it through APK mirror, and the app works perfectly fine om the tablet.

Strange...

Strange indeed. Well, considering that the APK worked on Android Go despite what they officially said on the release notes, I guess that indirectly answers the evasive behavior you experienced previously: they probably don't know what's going on with their own product.

Since quoting the release notes is their proposed solution to your ticket, I guess we have no choice but to stick with that. I agree that they should have mentioned it in their Play Store listing. I mean, how hard is it to include "Sophos no longer cares about Android Go edition users" in the What's New header, right? Anyone can type that in less than 60 seconds before hitting the Publish button. And doing so would have saved them a support ticket because everybody would immediately see the answer. Besides, there's still a market out there for small screen and/or low specs devices, and the default of manufacturers for those devices would be to port Go edition, so supporting it should still make sense.

I don't know what's going on with Sophos these days. First they took away the free edition of their Antivirus for Linux as of July 2, and now this.

I was aiming for Nokia 1 as a replacement because of Nokia's reputation for fast Android updates and that model is the only small screen unit they have. But even if I replace my phone with that by the end of the year, I couldn't use Sophos anymore thanks to their new direction. In case anyone at Sophos is reading this, there are people out there who neither likes nor does have a need for devices with oversized screens because small and compact is just what they need. I mean, you are obviously a business user (and a paying customer for that matter) and yet you use a 7-inch tablet. Google created Android Go for such devices, so I really don't see the rationale for Sophos' direction on this.

Apologies if I had to vent out for one last time. This is just awful and ridiculous. But anyway, I'll take your suggested answer: look for a competitor who cares. I better get started with comparing other options in the market now.

Thanks for all your help, Joram.

Strange indeed. Well, considering that the APK worked on Android Go despite what they officially said on the release notes, I guess that indirectly answers the evasive behavior you experienced previously: they probably don't know what's going on with their own product.

Since quoting the release notes is their proposed solution to your ticket, I guess we have no choice but to stick with that. I agree that they should have mentioned it in their Play Store listing. I mean, how hard is it to include "Sophos no longer cares about Android Go edition users" in the What's New header, right? Anyone can type that in less than 60 seconds before hitting the Publish button. And doing so would have saved them a support ticket because everybody would immediately see the answer. Besides, there's still a market out there for small screen and/or low specs devices, and the default of manufacturers for those devices would be to port Go edition, so supporting it should still make sense.

I don't know what's going on with Sophos these days. First they took away the free edition of their Antivirus for Linux as of July 2, and now this.

I was aiming for Nokia 1 as a replacement because of Nokia's reputation for fast Android updates and that model is the only small screen unit they have. But even if I replace my phone with that by the end of the year, I couldn't use Sophos anymore thanks to their new direction. In case anyone at Sophos is reading this, there are people out there who neither likes nor does have a need for devices with oversized screens because small and compact is just what they need. I mean, you are obviously a business user (and a paying customer for that matter) and yet you use a 7-inch tablet. Google created Android Go for such devices, so I really don't see the rationale for Sophos' direction on this.

Apologies if I had to vent out for one last time. This is just awful and ridiculous. But anyway, I'll take your suggested answer: look for a competitor who cares. I better get started with comparing other options in the market now.

Thanks for all your help, Joram.