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Deploying Outlook e-mail configuration

We want to roll out the Outlook app to our users with the email profiles preconfigured.

Our policy file contains the Exchange Account setting which correctly configures the built-in Mail app. 
The exchange account is not used by the Outlook app, however. 

I tried to configure the Outlook by going to Apps->iOS->Outlook->Settings->Managed configuration and specifying the app parameters listed here: https://docs.microsoft.com/en-us/Exchange/clients/outlook-for-ios-and-android/account-setup?redirectedfrom=MSDN&view=exchserver-2019#key-value-pairs 
I used the %_EMAILADDRESS_% and %_USERNAME_% placeholders.

After saving the settings, I pushed the app to a test device. When opening the app after the reinstall, it still prompts me to create a new profile.

Apparently the configuration does not have any effect. Why is this?
Is there another way to configure the Outlook app using Sophos Central Mobile for iOS?



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  • Answer from Sophos support (translated):

    It's not possible to transmit parameters to third party apps like Outlook. The managed configuration only applies to the "per-app VPN" feature.

    This is quite disappointing.

  • Sorry, but I believe this is wrong.

    I do pass configuration parameters to another app, that is working. And why is Sophos a member of the AppConfig group?

    https://www.appconfig.org/members/

    Why should these parameters only work with Android devices? There they are working. 
    I
    f that is true I think we will have a deeper look at some other products when our renewal is needed.

    Best regards 

    Alex 

    -

Reply
  • Sorry, but I believe this is wrong.

    I do pass configuration parameters to another app, that is working. And why is Sophos a member of the AppConfig group?

    https://www.appconfig.org/members/

    Why should these parameters only work with Android devices? There they are working. 
    I
    f that is true I think we will have a deeper look at some other products when our renewal is needed.

    Best regards 

    Alex 

    -

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