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SMC hangs when updating Google Playstore during initial install

Jelle

I'm installing a Samsung Galaxy A3. During installation SMC hangs at the point where Google Playstore is updated. It shows 45% for several hours now. I can press the back button but then SMC asks me if I want to reset the phone. I did this and started again but it hangs at the same point. Didn't have this issue with the last 15 devices. Any idea? Temporary problem with Google Playstore / Android for Work? Or maybe device problem? It worked fine before.



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  • 0

    I just realized that SMC was updated on 29. August to 9.0.3471. Maybe there is a bug in the new version (again)?

    Regards, Jelle

    Sophos XG210-HA (SFOS 18.0.4) on SG210 appliances with Sandstorm and 1x AP55
    Sophos Central with Intercept X Advanced, Device Encryption, Phish Threat, Mobile Control Advanced

    If a post solves your question use the 'This helped me' link.

  • 0 in reply to Jelle

     Hi,

    Did you manage to get a solution to this? I am having the same issue.

    Dave

  • 0 in reply to Dave Chunilal

    Yes, it worked at a certain point. I'm currently not sure what was the solution. Android 7.0 was installed and I think I installed an update before trying again (but still was Android 7 after that). Second possibility is that it worked without changes later on when trying again and again. So it could have been a temporary issue with Google or Sophos.

    From my experience I would say that it is a temporary issue if you have Android 8.0 or later installed. Android 6 and 7 seem to produce issues with SMC.

    Regards, Jelle

    Sophos XG210-HA (SFOS 18.0.4) on SG210 appliances with Sandstorm and 1x AP55
    Sophos Central with Intercept X Advanced, Device Encryption, Phish Threat, Mobile Control Advanced

    If a post solves your question use the 'This helped me' link.

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  • 0 in reply to Dave Chunilal

    Yes, it worked at a certain point. I'm currently not sure what was the solution. Android 7.0 was installed and I think I installed an update before trying again (but still was Android 7 after that). Second possibility is that it worked without changes later on when trying again and again. So it could have been a temporary issue with Google or Sophos.

    From my experience I would say that it is a temporary issue if you have Android 8.0 or later installed. Android 6 and 7 seem to produce issues with SMC.

    Regards, Jelle

    Sophos XG210-HA (SFOS 18.0.4) on SG210 appliances with Sandstorm and 1x AP55
    Sophos Central with Intercept X Advanced, Device Encryption, Phish Threat, Mobile Control Advanced

    If a post solves your question use the 'This helped me' link.

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