Hello Community, we distribute iOS devices (different models, >iOS 12.x) without a Apple ID to some of our employees. SMC app will installed automatically after DEP Enrollment wizard. VPP is also configured in SMC with automatically assign VPP licence to the iOS device. Also automatically VPP App Updates are activated.
The users can install different apps (free&b2b) from the SMC App store.
For some devices, the user will be prompted to sign in to iTunes to manage and install apps from SMC (see picture below -> german language settings). It seems that this message box is always displayed when an installed iOS app has a new update available and SMC tries to update it automatically.
After checking the log files on our SMC Server (on Premise), we found the following entries in the iosmdm.log:
2018-12-18 14:44:02,037 INFO [com.sophos.mobilecontrol.server.clientapi.backend.iosmdm.IOSMDMCommandResultHandler] (default task-1331) update device based vpp app com.stratospherix.filebrowserbiz(app store id: 854618029) on Device [deviceId=17, deviceGroupId=3, customerId=1, name=i******************8, email=A**********@*****************e, osId=15, userId=8, lastSeenDate=Tue Dec 18 14:44:02 CET 2018,lastNativeSyncDate=2018-12-18 14:44:00.261,lastAppSyncDate=2018-12-18 14:44:00.605,deviceOwner=corporate, modelName=Apple iPad Pro (9.7-inch) Silver 256 GB, managedState=managed, managementType=FULL_MDM, compliant=true, easState=ALLOWED_BY_COMPLIANCE, nacState=ALLOWED_BY_COMPLIANCE, containerState=ALLOWED_BY_COMPLIANCE, complianceViolationSeverity=COMPLIANT, Base [tan=1329, updateDate=Tue Dec 18 14:44:02 CET 2018, insertDate=2018-11-21 10:45:44.97, updatedby=s****m, insertedby=s****m]]
2018-12-18 14:44:04,296 ERROR [com.sophos.mobilecontrol.server.clientapi.backend.iosmdm.IOSMDMCommandResultHandler] (default task-1333) Device [deviceId=17, deviceGroupId=3, customerId=1, name=i******************8, email=A**********@*****************e, osId=15, userId=8, lastSeenDate=Tue Dec 18 14:44:04 CET 2018,lastNativeSyncDate=2018-12-18 14:44:00.261,lastAppSyncDate=2018-12-18 14:44:00.605,deviceOwner=corporate, modelName=Apple iPad Pro (9.7-inch) Silver 256 GB, managedState=managed, managementType=FULL_MDM, compliant=true, easState=ALLOWED_BY_COMPLIANCE, nacState=ALLOWED_BY_COMPLIANCE, containerState=ALLOWED_BY_COMPLIANCE, complianceViolationSeverity=COMPLIANT, Base [tan=1329, updateDate=2018-12-18 14:44:02.037, insertDate=2018-11-21 10:45:44.97, updatedby=s****m, insertedby=s****m]]replied error for command InstallApplication, reason: [12040][MCMDMErrorDomain]Please log in to your iTunes Store account.
We are using SMC Server On premise with latest update installed (8.6.5).
What we have already tested:
- Clear VPP cache
- Renew sToken in SMC
- Generate new sToken with other managed Apple ID
Regards,
Sascha
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