Ransomware? how to detect/remove the problem, and how to get files back

Nikta Bor said:

Yesterday I noticed that many of my files (music/video) have disappeared from the directory they were in. I suspect ransomware but cannot find a ransom demand. Have run sophos scans and malwarebytes scans and no issues were detected. In the first instance I would like to know how to detect/remove the problem, and in the second it would be nice to get files back (although most are backed up). Any help much appreciated!

Nita,

This doesn't sound like ransomware since no request was made in exchange for your files.

Have you checked the quarantine in your AV/security products?  Perhaps one of them hid the file for some reason.

Nikta Bor said:

Yesterday I noticed that many of my files (music/video) have disappeared from the directory they were in. I suspect ransomware but cannot find a ransom demand. Have run sophos scans and malwarebytes scans and no issues were detected. In the first instance I would like to know how to detect/remove the problem, and in the second it would be nice to get files back (although most are backed up). Any help much appreciated!

Nita,

This doesn't sound like ransomware since no request was made in exchange for your files.

Have you checked the quarantine in your AV/security products?  Perhaps one of them hid the file for some reason.