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File returns even after deleting it

Today I received an email from Sophos Enterprise Console saying:

Virus/spyware 'Troj/DocDl-ETL' has been detected in "C:\$Recycle.Bin\S-1-5-21-507921405-362288127-725345543-29192\$RTM31FA.msg\S". Cleanup unavailable.

 I have logged into that computer user the user's creds and it deletes fine without an issue but then it will reappear the next scan or the next day. 

 

Anyone have any idea why this file keeps popping back up even though it's been deleted multiple times?

Best,

Brad



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