I performed a scan on my iMac and I tried to clean it but Sophos was unable to do so.
How do I proceed?
Thanks in advance
Ivan
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Hi Ivan,
Sorry for the late reply, if you haven't resolved this yet can you confirm exactly what it says when you try to clean this?
Does it give you the option to clean but then fail or do you not get the option at all? Can you also confirm the location of the file that is detected.
Thanks.