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Manual Cleanup

Marlys Seyer

I have 3 items that need manual cleanup and found instructions to do so.  However, my Quarantine Manager does not have the column as indicated; Action Available etc.  It only shows Locations.  Are there instructions somewhere for my Mac?  I am running macOS High Sierra.  Thank you!  



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    I think he was talking about Sophos Central.
    Our way to handle Threats on MacOS is like following:

    1. Disconnect / isolate the affected device from your corporate network
    2. Check out the path Central is referring to and search for the files in your Finder.
    3. Delete the files Intercept X could not delete by hand.
    4. Click on "Scan now" locally in the Intercept X client
    5. Verify that all files were wiped successfully and reconnect your device to the network
    6. Check out Sophos Central and close the Threat Case

    Old Thread I know, but maybe this steps are helping out other users as well. 

    Intrusus
    Sophos Certified Engineer | Sophos Certified Technician

    private lab:
    XG firewall with SFOS 20.X running on Proxmox

    If a post solves your question use the 'Verify Answer' link

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  • 0

    I think he was talking about Sophos Central.
    Our way to handle Threats on MacOS is like following:

    1. Disconnect / isolate the affected device from your corporate network
    2. Check out the path Central is referring to and search for the files in your Finder.
    3. Delete the files Intercept X could not delete by hand.
    4. Click on "Scan now" locally in the Intercept X client
    5. Verify that all files were wiped successfully and reconnect your device to the network
    6. Check out Sophos Central and close the Threat Case

    Old Thread I know, but maybe this steps are helping out other users as well. 

    Intrusus
    Sophos Certified Engineer | Sophos Certified Technician

    private lab:
    XG firewall with SFOS 20.X running on Proxmox

    If a post solves your question use the 'Verify Answer' link

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