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Connectwise Automate Feedback & Questions.

Please use this space to create a new post for issues you are having if you do not see a post already created for your issue.  We will also welcome feature functionality feedback, enhancement requests, and general questions.



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  • I just installed this plugin today and cannot get it to stay connected. I go into the settings for the plugin and put in my API key and secret and it actually does say "Connected" and in using Fiddler, it does get a successful response from the Sophos API and gives me a valid token with expire time. 

    The problem seems to be related to the DB based on the response I got from the POST to the Automate endpoint when it is trying to INSERT into "plugin_sophos_central_pld_auth". The POST responds with a -9999 code. 

    This is further shown when I click out of the settings window and go back into it, the key and secret have disappeared. So it looks like it is just not saving them.

    I opened a ticket with ConnectWise and they said I would have to get with you guys. Any help would be appreciated. Thanks.

  • Hi William, sorry to hear you are experiencing this issue.  Could you please let me know if you are upgrading from a previous version or this is a new install?  Also, are you on-prem or hosted with Connectwise?

  • Not upgrading. This is a brand new install on the hosted version from ConnectWise.

  • Hi William, could you please work with Connectwise support to pull the Sophos connector logs from the hosted server?  On an on-prem machine they could be retrieved via the following locations:

    • Server: %windir%\Temp\ConnectWise Automate Plugins\SophosCentral
    • Control Center: %temp%\ConnectWise Automate Plugins\SophosCentral
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