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Log into Self Service Portal in Sophos Central Email

Bud Wiser 7 months ago

Hello,

How do you log into the Self Service Portal of a shared mailbox in Sophos Central?

The shared mailboxes are getting synced from On-Prem into Central via Sophos Sync-Tool

Thanks

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Tom Foucha 7 months ago +1 suggested

Shared mailboxes do not have login credentials. According to the article from Microsoft there should be no login credentials for shared mailboxes https://learn.microsoft.com/en-us/microsoft-365/admin/email…

0 Tom Foucha 7 months ago

Shared mailboxes do not have login credentials. According to the article from Microsoft there should be no login credentials for shared mailboxes https://learn.microsoft.com/en-us/microsoft-365/admin/email/about-shared-mailboxes?view=o365-worldwide. Messages sent to quarantine would appear in the administrative quarantine and can be released from there.
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0 Bud Wiser 7 months ago in reply to Tom Foucha

Yes. That's why I was wondering... The shared mailboxes appear as User Mailboxes. The spam reports aren't different and providing a link to the SSP.

Activating the user object is of course possible but that's not the purpose of a shared mailbox.

There should be an additional type called Shared Mailboxes besides Users, Distribution Groups and Public Folders, where spam reports do not mention any Self Service Portal, just present a relase or block button...
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0 Bud Wiser 7 months ago

Guess I have to change my way of thinking... I added a new Email Policy with a group of all shared mailboxes and deactivated in this policy the "move to users quarantine" on any places
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