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Sophos Licensing - Internal Rooms

Stuart James

Sophos licenses a mailbox when it receives an external email.

We have about 20 internal "rooms" in Exchange so it follows that they will only ever receive internal calendar/booking requests, however I found that Sophos had licenses all 20 of those rooms. When I went in and did a mail trace of all email received by the rooms over the past 30 days, this is the result.

So. Sophos sends a welcome email, then picks up that the mailbox has received an external email and then licenses the mailbox.



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  • 0

     Hi  ,


    Thank you for posting into the Community page

    Please create a Support case and let us know the number.

    This looks like it needs further investigation especially with the License Usage Summary page.

    I would recommend enabling the remote assistance and giving us the UID within the case itself. Thanks!

    Regards,

    Jose

  • 0 in reply to josepalad

    Too late. This bug meant my license number was exceeded, so had to delete and remove all the accounts so the legitimate email accounts had SPAM filtering.

    You should be able to replicate this in your test environment. It's nothing on my side, or with my Sophos Central configuration. Sophos need to change their system so that emails coming from sophos.com don't trigger usage of a license.

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  • 0 in reply to josepalad

    Too late. This bug meant my license number was exceeded, so had to delete and remove all the accounts so the legitimate email accounts had SPAM filtering.

    You should be able to replicate this in your test environment. It's nothing on my side, or with my Sophos Central configuration. Sophos need to change their system so that emails coming from sophos.com don't trigger usage of a license.

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