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Cant seem to get whitelist right... what am I doing wrong?

I want to get every email from a particular domain:

I added and * to the global whitelist.

BUT then this email address was placed into my quarantine email <> Any idea why and how can I change setting to allow these emails through?

I  had guessed they are bulk emails and turned off quarantining them in my policy but then got a ton of email from other sites I did not want so I turned quarantining of bulk emails back on.

Any ideas?


Added tags
[edited by: Raphael Alganes at 12:16 AM (GMT -7) on 5 Jun 2023]