My organization uses Microsoft 365 with Sophos Central Email Security as the email filter. I need to create a new distribution group that can receive email from outside the company. I've tried creating it as a Microsoft 365 group and as a regular distribution list. Both times when I try to email the group from my yahoo.com or gmail.com emails, I get the above error message. I've looked in both Email Security's Message History and in M365's message trace and I don't see my test messages in either location, so I can't be sure what it blocking the emails. I can email myself from my yahoo.com or gmail.com email account so those accounts aren't the problem. How do I tell whether it's Sophos or M365 blocking the emails and why they're being blocked?
[edited by: Raphael Alganes at 7:26 AM (GMT -7) on 2 Jun 2023]