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Discussions 100% Spam email getting delivered to users

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100% Spam email getting delivered to users

AWP over 3 years ago

Sophos Email Advanced, while their are many email quarantied as spam their is also email that are 100% spam gets delivered to users.

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[edited by: Raphael Alganes at 6:21 AM (GMT -7) on 7 Jun 2023]

0 LuCar Toni over 2 years ago

Did you follow all the process behind Central Email like SPF, DMARC Records etc?

This increase the likelyhood of finding Spam by a lot.

And did you check the Policy, if everything is enabled?

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0 FormerMember over 2 years ago

Hi AWP,

Good day!

Please make sure that you have followed the recommended settings under the Anti Spam Filtering in Sophos Central.

" It was noted that email message is analyzed and given a spam score. The higher the score the more likely the message is to be spam.

Messages with the highest spam scores are rated as Spam."

https://support.sophos.com/support/s/article/KB-000038822?language=en_US

If it still being delivered even if you have followed the article, I would suggest to get at least one copy of the email and forward to the Sophos Lab for them to confirm if this is a valid to be detected or not. Please follow the kb article below to submit the sample spam directly to Sophos Lab.

https://support.sophos.com/support/s/article/KB-000033422?language=en_US

Thanks and have a nice day!

Best regards,

Benjamin Sarmiento
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0 Kanwal Aftab over 2 years ago

My company email goes to user spam folder, How can I prevent it from going to spam folder. link
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