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Central Email - Settings for delivery failure notification

scaglio

Hello,

a customer is migrating from on premise Sophos Email Appliance to Central Email. Some users have Out Of Office autoresponders. When these ones fail to deliver a message, a mail from MAILER-DAEMON@prod.hydra.sophos.com is sent to the user. Is there a setting to edit/filter these emails, if not from Exchange/Outlook?

I found this Sophos Idea, but it is not what I was looking for. The problem is that customer claims that this behavior didn't happen with on premise Sophos email appliance. Am I missing something on Central Email?

Thank you



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[edited by: Raphael Alganes at 12:10 PM (GMT -7) on 26 May 2023]
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  • 0

    Central should not have problems with those OOO mails. The mailer-daemon is the source, if we cannot send this to the destination. You cannot turn this off. 

    Maybe your outlook tries to reply to a address, which does not exists? The old Newsletter issue. 

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  • 0

    Central should not have problems with those OOO mails. The mailer-daemon is the source, if we cannot send this to the destination. You cannot turn this off. 

    Maybe your outlook tries to reply to a address, which does not exists? The old Newsletter issue. 

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  • 0 in reply to LuCar Toni

    Yesterday I connected to the customer's site and checked what he meant.

    The problem is Exchange-related with an annoying chain: OOO replies to the newsletter address, and the delivery fails. Then OOO replies again to mailer-daemon Central address, which rejects the second email. So customer has 2 unwanted emails from Sophos Central.

    I think that in Exchange they can set up some rules to avoid that, it's not Central-related.

    By the way, the idea I linked in the OP is interesting: each customer could have the possibility to customize the domain of the mailer-daemon autoresponse.

  • +1 in reply to scaglio

    Its hard to implemented something like that, as there are two different implementation in Central. The SMTP one and the "Email" Implementation. 

    Means, if something is based on a Email, which Central accepted, you can easily implemented what to do with it, based on Customer setups. 

    But if a SMTP transmission based change is involved, its most likely for "all" central email customers - Which makes such implemenations much more complicated to implement in a customer view. 

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