Sophos Email customers using IP-based mailflow rule connectors must migrate to certificate-based configuration by March 31st. To see if you're affected Click Here.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 5 replies
  • Subscribers 20 subscribers
  • Views 3581 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Unknown user setting in Central Email

Basem Abdel-Messieh

How is an "Unknown user" or "No User Available" handled in Central Email?

Is there a "CatchAll" setting somewhere so I can designate all incoming emails that don't have legitimate recipients go to?



Added tags
[edited by: Raphael Alganes at 8:16 AM (GMT -7) on 16 May 2023]
Parents Reply Children
  • 0 in reply to jamesharper

    Its not possible to use a catch all in Central.

    Central uses the creation of mailboxes as a recipient verification. So called, is the user existing, Central will accept the mail. 

    You should think about a import of your mail boxes. 

    There are currently AD Sync, CSV or manual creation possible. 

    __________________________________________________________________________________________________________________

  • 0 in reply to LuCar Toni

    That's a shame. Importing the mailboxes isn't possible as they don't exist - it's a support mailbox and all email for that domain (eg *@support.thedomain.com) gets routed to a single mailbox.

    Thanks for confirming though.

    James

  • 0 in reply to jamesharper

    So this mailbox still exists? You could create this mailbox as a Public folder / distribution list? 

    That´s the point behind public folders / distribution lists. And you can create them via CSV import, if you have multiple such mail addresses. 

     

    The catch all function would be helpful for migration propose, if you have no clue, what mailboxes are in use by your old solution - I agree on that. But if you have a proper setup, you should know, which mail boxes are in used in your company and should be able to export them via CSV and simply import them into Central. Just my personal opinion on that matter. 

     

    __________________________________________________________________________________________________________________

Unfiltered HTML