Sophos Email customers using IP-based mailflow rule connectors must migrate to certificate-based configuration by March 31st. To see if you're affected Click Here.

Thread Info
  • State Not Answered
  • +1 person also asked this people also asked this
  • Locked Locked
  • Replies 4 replies
  • Subscribers 19 subscribers
  • Views 3174 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

"Allow Sender" banner does not work for distribution list

VikenNajarian

Hello,

 

I'm testing the Sophos Central Email Advanced product in order to protect my users. We are on Office365 and I have a weird problem. I added the users and aliases with the AD SYNC sophos tool without any issue, and I added a distribution list manually with all of its aliases:

 

When a user receives an email with the banner to allow or block the sender the link works, but when a user receives an email sent to a distribution list with the same banner, the link to allow or block the sender returns a HTTP 404 ERROR as shown in the screenshots below :

 

Thank you for your help.

 

Regards



Added tags
[edited by: Raphael Alganes at 5:38 AM (GMT -7) on 8 Jun 2023]
Parents Reply Children
  • 0 in reply to Gerard Gardner1

    i have had a remote session with second line support and they have take lots of screen shots and now have an idea of what the issue is.

    I had an idea that the link goes to 404 because it has no mailbox to associate the allow or block request to map to.

    They are looking at this as the only solution i have found is to use Shared Mailboxes but Sophos charge for a license per mailbox.

  • 0 in reply to Gerard Gardner1

    Does a public folder work? 

    If you create a test email as public folder and try the Allow Sender?

    I am guessing, it could be related to the user context. 

    __________________________________________________________________________________________________________________

Unfiltered HTML