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Import Shared Mailboxes from Office 365

Dylan Chapman

We've been trying to import our shared mailboxes from Office 365. Currently we have all our mailboxes imported from AD, but our shared mailboxes are in not in our AD, only on Office 365.

From the documentation it looks like we need to use Azure AD in order to import from Office 365, however it doesn't look like it's possible to do this once normal AD has been setup in Sophos Central.

Is it possible to get our shared mailboxes automatically imported through any other means?



Edited tags
[edited by: Raphael Alganes at 2:31 AM (GMT -7) on 8 Jun 2023]
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  • 0

    The problem is further complicated since any aliases associated with "Shared" mailboxes also have to be manually replicated in Sophos Email Gateway.  It seems the fix is easy.  Just give us the ability to sync disabled accounts in the Sync Tool.

  • +1 in reply to David Gardner

    Hi,

    This is actually in the pipeline for this year, as far as i know.

    The AD Sync will get some possibilities to import other AD objects like disabled accounts etc. 

     

    PS: Shared Mailboxes are Disabled Accounts in AD. 

    Therefore most likely we will import them as an user.

    https://community.sophos.com/kb/en-us/124703

    You have actually get a license for each Shared Mailbox. 

    • Shared mailboxes are licensable units.

     

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  • 0 in reply to LuCar Toni

    Hello LuCar,

    I another post you suggest use a Public Folder in Sophos E-mail Advanced for Shared Mailboxes of Offce365.

    In this post you say Shared Mailbox are licensable, and now, how is the best form to configure shared mailboxes? Use Public Folder or User on Sophos E-mail Advanced?

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  • 0 in reply to LuCar Toni

    Hello LuCar,

    I another post you suggest use a Public Folder in Sophos E-mail Advanced for Shared Mailboxes of Offce365.

    In this post you say Shared Mailbox are licensable, and now, how is the best form to configure shared mailboxes? Use Public Folder or User on Sophos E-mail Advanced?

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  • 0 in reply to JosimarSilva

    Shared Mailboxes are disabled Users. 

    Users are from a Central perspective a license-able unit. You have to create a "normal user" for a Shared Mailbox. 

     

    I am not 100% sure, how Office365 (Azure AD + Sync) will create a shared mailbox, but assuming how Exchange 2019 act, it will be the same.

    If you place a Azure AD Sync, the mailbox of the shared Mailbox will be synced as a "Normal user" for Central. 

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