Sophos Email customers using IP-based mailflow rule connectors must migrate to certificate-based configuration by March 31st. To see if you're affected Click Here.

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[Sophos Notification] Advisory: Sophos Email Customer's in certain regions may have intermittent delay in processing email.

Adithyan Thangaraj

Hi All,

[Update]: RESOLVED - This issue has been located and resolved with some configuration changes made to accomplish this. There will be a root cause analysis over the next few days, which will be relayed in due course.  

Some Sophos Email customers may be experiencing a delay in the processing of email both inbound and outbound.

We are currently investigating customers that are affected. The processing of email will be delayed both inbound and outbound, but no email will be lost. It will be processed when we have resolved this issue.

More information is available in this Advisory KBA.




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