Sophos Firewall Templates

Hello Sophos Community,

We distribute our basic firewall configuration using templates. Each of our firewall customers receives our central partner template. Every customer also has their own dedicated template.

For one customer, we are now working with a two-tier template structure. We configure service objects in our partner template. However, we have noticed that the centrally created service objects can only be used within the top-level customer template. In a subordinate template, these service objects are not available.

Has anyone experienced this behavior before or found a solution for this issue?

Thank you in advance for your help!

Steffen