Hello everyone,
For months now, I, along with Sophos Support, have been trying to solve the following problem.
We want to use Sophos Wireless in combination with Sophos Mobile and Sophos XDR (or the Sophos Mobile App with Heartbeat) as advertised by Sophos.
This should ensure that devices without a Heartbeat cannot connect to the WLAN or are blocked in the WLAN. Unfortunately, this does not seem to be possible.
We have tested what feels like hundreds of different configuration options, only to find that something always fails to work. Either the smartphones have a functioning WLAN, and the notebooks don’t, or vice versa.
What is the purpose of the Heartbeat setting in Central Wireless if devices without the Sophos app and without a Heartbeat can simply move around in the WLAN? Or conversely, why is it that only a smartphone or only a notebook works at a time?
Does anyone else know of these issues?
Furthermore, the "landing page" doesn't work at all.
P.S.:** We are not using random MAC addresses ;-)
Added tags
[edited by: GlennSen at 9:25 AM (GMT -8) on 11 Dec 2024]