In Sophos Central on a single device Last User shows a user that is not logged in, and who doesn't have internet usage rights. And because of this the logged in user who has internet rights is being blocked.

And even with 6 or 7 new starts the device still shows the wrong user in central.

When I look up the correct user it shows 0 devices in the management studio. The user is local user in windows is logged into their Microsoft account and is synced with central. We have updated the sophos client more than once with no change. We moved the computer to a new AD group and central registered it almost immediately. The logged in user however stays the same.

Anyone have an idea how to fix this without uninstalling the client and reinstalling it?

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