We have been receiving alerts indicating that a device has been detected as a duplicate. We would like to understand the cause of this duplication in Sophos, especially since the device has the same ID and user associated with it. Additionally, could you provide a solution to prevent future duplicate device creations and advise on how to remove the existing duplicates?
Hi urjitha lakshmi,
Thanks for reaching out to the Sophos Community Forum.
I suspect the events you're seeing generated in Sophos Central are related to the following advisory.
- Duplicate device entries seen in Sophos Central as a result of device re-registration
You can find more detailed guidance in the following article as well.
- Device has been detected as a duplicate device: What to do
This issue was caused by a performance issue in our Central backend that incorrectly triggered the Duplicate device detection logic.
