Sophos Central Login: How to remove QR Code and Authentication App requirement

Hello all,

I have a problem login on to Sophos Central. My username and password is accepted, and so is the email received code and my pin.

On the next screen I'm asked to verify my device, presenting a QR code asking me to scan the QR code and enter the revealed security code.

At first I did not have any Authentication App but found Authentication 7 on app store, installed it and got a security code. It did the trick and I was in.

Now, I would like to change the MFA login to only ask for the email transmitted code, so under profile I select to change MFA settings, and in the list of options, Authentication APP is listed twice, and email is listed once. For the two Authentication App lines, there is a bin. Click on the first line bin and the line is removed but when I click the second, it removed not just the line, but also the Email line, and report an error saying at least one authentication method is required, and again lists the Authentication App and a line: Add MFA method. BUT, when clicking the "add MFA method" to be able to select email, I'm logged off and required to login again, thus having to enter not only an email received code, but also have to enter an Authentication App code. All over again... I tried a few times more, but still the same. Over and over again. Something is wrong !

Is it not possible to login to Sophos Central to manage my firewall, without having to install and use an Authentication App on my mobile ?

Many thanks in advance for any help.

Regards

Soren

NB! This is on a Windows 10 Pc, using Brave Browser, with Bitdefender Anti-Tracker and no third party cookies. 



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[edited by: GlennSen at 1:30 PM (GMT -7) on 7 Aug 2024]
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