Sophos central : IPS service not started

Greetings all

IPS service is not starting on an A computer which you can see on this snapshot bellow, how to overcome this error message.

Updated the tags
[edited by: Gladys at 12:51 AM (GMT -7) on 30 May 2024]
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  • We were able to resolve this issue by proceeding with the following steps.

    - Disable Tamper Protection
    - Go to the following registry location:  "HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\Sophos Network Threat Protection\Application"
    - Create a DWORD "failure-detection.enabled" with a value of "0"
    - Check for service status
    - Update the value to "1" 

    Note that this should only be necessary if the following registry entry's value is set to "0"
    - HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\Sophos Network Threat Protection\Monitoring\ipsCrashRetriesRemaining

    Kushal Lakhan
    Team Lead, Global Community Support
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