Using firefox 115.10 ESR I notice today
going directly to
https://central.sophos.com/manage/threat-analysis-center/cases (copy that in address bar)
works.
Then clicking on Detections, I get an error bottom right
The detections load after a while regardless the error.
but then If I click cases on the left side or top menu,
cases are no longer working and I'm redirected to the TAC dashboard again instead.
Hi LHerzog,
Thanks for reaching out.
The Threat Analysis Center will be undergoing scheduled maintenance today. If the issue is not resolved once maintenance has been completed, I'd suggest checking the developer options in the web browser to capture any errors reported when trying to perform this navigation normally.
Additional details on the maintenance period can be found in the following article.
- Sophos Central Maintenance on May 07, 2024 at 21:00 UTC
the red error message disappeared but the cases are still broken. I can load them only one time from the menu.
e.g. when I'm in detections, and click on cases, I m in the dashboard instead.
I can still open the link directly and it works.
Qoosh do you want a HAR file for analysis?
Maybe related? community.sophos.com/.../sisense-cloudstation-eu-central-1-prod-hydra-sophos-com---server-did-not-respond-to-client-hello
the red error message disappeared but the cases are still broken. I can load them only one time from the menu.
e.g. when I'm in detections, and click on cases, I m in the dashboard instead.
I can still open the link directly and it works.
Qoosh do you want a HAR file for analysis?
Maybe related? community.sophos.com/.../sisense-cloudstation-eu-central-1-prod-hydra-sophos-com---server-did-not-respond-to-client-hello
LHerzog, would it be possible for you to enable Remote Assistance on the site you're having issues with so we may take a closer look and replicate the behavior you're experiencing?
Please feel free to send me a PM.
Thanks for following up to confirm.
