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PDF issue


I'm IT in our company, am using  Sophos Central endpoint protection.

I have issue with a lot of users that they can\t open PDF that they downloaded through email, i tried open it from browser and PDF reader not working.

Tried check for update in adobe but didn't work.

Here the Pic
[edited by: Saud Bakoben at 8:54 AM (GMT -7) on 20 Aug 2023]
  • Thank you for reaching the community forum.

    Based on the error screenshot you've shared. I don't see any Sophos product-related issue with the error you're getting on the PDF. The error indicates that the program being used may not be supported, or the file was corrupted.

    I tried looking around and found the same thread from the Adobe community page. And it does state the same error that you're getting. 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer | Global Community and Digital Customer Support
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