Puremessage does not quarantine spam on the inbound queue

I have installed the latest version of Puremessage on a server 2008r2SP1 server with exchange 2013 installed. ( with patch to allow install)

this is the only exchange server in the organisation although they do have a server 2012 r2 AD DC as well.

Puremessage is seeing external  mail passing through it but it is not marking any of them as spam even though some are.

on the inbound column there is over 100 emails but not one marked as spam

Puremessage is also auto updating itself every 10 mins and initiates an update to the spam rules every time. This has been happening for 24 hours now

update log has this 

Time: 20/09/2015 19:05:47
Message: AutoUpdate finished
Module: ALUpdate
Process ID: 29552
Thread ID: 26996

Time: 20/09/2015 19:05:47
Message: Installation of Sophos Network Threat Protection skipped
Module: ALUpdate
Process ID: 29552
Thread ID: 26996

Time: 20/09/2015 19:05:47
Message: Installation of Sophos System Protection skipped
Module: ALUpdate
Process ID: 29552
Thread ID: 26996

Time: 20/09/2015 19:05:47
Message: Installation of Sophos PureMessage skipped
Module: ALUpdate
Process ID: 29552
Thread ID: 26996

Time: 20/09/2015 19:05:47
Message: Installation of Sophos AutoUpdate skipped
Module: ALUpdate
Process ID: 29552
Thread ID: 26996

Time: 20/09/2015 19:05:47
Message: Installation of SAVXP skipped
Module: ALUpdate
Process ID: 29552
Thread ID: 26996

Time: 20/09/2015 19:05:47
Message: Downloading phase completed
Module: ALUpdate
Process ID: 29552
Thread ID: 26996

Time: 20/09/2015 19:05:29
Message: Downloading product Sophos Endpoint Security and Control from server sophos
Module: SDDS2Update
Process ID: 29552
Thread ID: 26996

Time: 20/09/2015 19:05:29
Message: *************** Sophos AutoUpdate started ***************
Module: ALUpdate
Process ID: 29552
Thread ID: 26996

any ideas on how to fix this pls

Rob