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PureMessage for Exchange 2013

dirkverhagen123

We have a valid license Sophos PureMessage for Exchange 2013 v4. and downloaded the package from sophos site.
Our environment contains 6 cas+mailbox exchange 2013 servers, server names ex01 till ex06, in domainA.local
We have a SQL server in domainB.local called spm01 and we would like this server to be a central admin console server for PureMessage
There is a 2-way trust between domainA and domainB
Sophos PureMessage for Exchange is installed on 1 cas+mailox exchange 2013 server, servername ex01, in domainA and during the installation i gave up Remote sql server ,servername spm01, in domainB this all succeeded and works.
During this installation i created a new group called "companyX"
On the spm01 server in domainB i installed only the sophos admin console
So what we would like to achieve is to use spm01 server as central admin console server to manage all the 6 cas+mailbox exchange 2013 server

So questions are


1. is scenario above possible, to use a machine in another domain to manage 6 puremessage exchange 2013 server?


2. when i start the admin console on spm01 (in domainB) and choose Another Computer and i enter the ex01.domainA.local the exchange 2013 server and i receive an error "could not connect to master synchronization server ex01" I click OK and console opens but the dashboard shows ex01 as server unavailable. What am i doing wrong?

3. when i start the admin console on ex01 exchange 2013 server i see last updated 'Failed' in the dashboard on the ex01 server. In the sohos endpoint security and control panel in the updating log i see "ERROR: could not find a souce for updated packages". The server has internet access and can browse http. Properties for Sophos Autoupdate show Primary Location Sophos and our username em1234567 and password. Why does update not work?

:56825


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    Hi,

    > 1. Is scenario above possible, to use a machine in another domain to manage 6 puremessage exchange 2013 server?

    This scenario is not supported. PureMessage is designed to work in a single domain environment - and is developed and tested in that scenario. As an example, the Active Directory section only synchronizes with the local domain controller.


    > 2. when i start the admin console on spm01 (in domainB) and choose Another Computer and i enter the ex01.domainA.local the exchange 2013 server and i receive an error "could not connect to master synchronization server ex01" I click OK and console opens but the dashboard shows ex01 as server unavailable. What am i doing wrong?

    If this happened in a single domain environment it would point to problems with a firewall or similar device blocking access to the required process - beacon.exe https://www.sophos.com/en-us/support/knowledgebase/109664.aspx.


    > 3. when i start the admin console on ex01 exchange 2013 server i see last updated 'Failed' in the dashboard on the ex01 server. In the sohos endpoint security and control panel in the updating log i see "ERROR: could not find a souce for updated packages". The server has internet access and can browse http. Properties for Sophos Autoupdate show Primary Location Sophos and our username em1234567 and password. Why does update not work?

    The error appears accurate, ex01 is unable to download the required data. If other servers are downloading correctly then you may be able to see a difference which highlights the problem - for example if a proxy is required but has not been configured within the updating configuration.

    Regards,

    Reginald

    :57128
Reply
  • 0

    Hi,

    > 1. Is scenario above possible, to use a machine in another domain to manage 6 puremessage exchange 2013 server?

    This scenario is not supported. PureMessage is designed to work in a single domain environment - and is developed and tested in that scenario. As an example, the Active Directory section only synchronizes with the local domain controller.


    > 2. when i start the admin console on spm01 (in domainB) and choose Another Computer and i enter the ex01.domainA.local the exchange 2013 server and i receive an error "could not connect to master synchronization server ex01" I click OK and console opens but the dashboard shows ex01 as server unavailable. What am i doing wrong?

    If this happened in a single domain environment it would point to problems with a firewall or similar device blocking access to the required process - beacon.exe https://www.sophos.com/en-us/support/knowledgebase/109664.aspx.


    > 3. when i start the admin console on ex01 exchange 2013 server i see last updated 'Failed' in the dashboard on the ex01 server. In the sohos endpoint security and control panel in the updating log i see "ERROR: could not find a souce for updated packages". The server has internet access and can browse http. Properties for Sophos Autoupdate show Primary Location Sophos and our username em1234567 and password. Why does update not work?

    The error appears accurate, ex01 is unable to download the required data. If other servers are downloading correctly then you may be able to see a difference which highlights the problem - for example if a proxy is required but has not been configured within the updating configuration.

    Regards,

    Reginald

    :57128
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