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Puremessage isn't saving whitelisting senders?

Hi, We are running Puremessage 4.0.2 and send we receive an email from a safe and known sender we are unabel to add it to the whitelist? We tick the box to rememeber sender and save the configuration but it still blocks it next time?

Any ideas? :)

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0 WomboCombo over 7 years ago

Can you send us an example of this found in the SMTPScan.log found at C:\Program Files\Sophos\PureMessage\Logs

Ensure you mask the sender/receiver and any IP Addresses if applicable.
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0 WomboCombo over 7 years ago

Can you send us an example of this found in the SMTPScan.log found at C:\Program Files\Sophos\PureMessage\Logs

Ensure you mask the sender/receiver and any IP Addresses if applicable.
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