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Sophos PureMessage 4.0.3 Installation failure on an Exchange Server 2016 with CU3

Hello guys,

 

i have any Problems to install Sophos PureMessage 4.0.3 on our Exchange Server 2016 with CU3. After click Next on the field "Start copying Files" i have received the following errors:

 

  • PureMessage for Microsoft Exchange: setup unable to create the PureMessage databases - Error details: COM error-code 0x80004005 : Unspecified error

         I have solved the Problem with this article https://community.sophos.com/kb/zh-cn/26084

 

so i have started the installation again but i becomes a new error:

 

  • Setup encountered an error while gathering system information for the server installation -- Error details: COM error-code 0x80004005 : Unspecified error
  • Error code 1603 was returned when running:

 

C:\Windows\SysWOW64\msiexec.exe ADDLOCAL=ClientInstall,ClientServerInstall,ServerExchangeStore,ServerInstall,ServerMain,ServerAntiSpam /qb /lvoicewarmupx! C:\Users\xxx\AppData\Local\Temp\2\MsiPureMessage-20161011132134.log SETUP_INIPATH=C:\Users\xxx\AppData\Roaming\PureMessageSetup.ini REBOOT=Suppress TRANSFORMS=:1033 /i „C:\pme_403_64_AVAS\PM\Sophos PureMessage.msi“

 

i hope everyone can help me!

 

Best regards

Torben



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