I have installed the software remotely and locally from the share. Automatic updates work, but the client does not respond using the Router so remains greyed out on the console.
I have checked the normal things (mrinit.conf, registry keys, firewall, permissions) and still get no where. A sample of the Router log is below showing the recurring "Attempt to get client interface from non-local caller".
Any suggestions gratefully received.
11.10.2019 09:40:46 10BC I SOF: C:\ProgramData/Sophos/Remote Management System/3/Router/Logs/Router-20191011-084045.log
11.10.2019 09:40:46 10BC I Sophos Messaging Router 4.1.2.24 starting...
11.10.2019 09:40:46 10BC I Setting ACE_FD_SETSIZE to 138
11.10.2019 09:40:46 10BC I Initializing CORBA...
11.10.2019 09:40:46 10BC I Connection cache limit is 10
11.10.2019 09:40:46 10BC I Router::ConfigureSslContext: keeping legacy compatibility of TLS 1 and TLS 1.1.
11.10.2019 09:40:46 10BC I Creating ORB runner with 4 threads
11.10.2019 09:40:46 10BC I Compliant certificate hashing algorithm.
11.10.2019 09:40:46 10BC I This computer is part of the domain *******
11.10.2019 09:40:47 10BC I This router's IOR:
IOR: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
11.10.2019 09:40:47 10BC I Successfully validated this router's IOR
11.10.2019 09:40:47 10BC I Reading router table file
11.10.2019 09:40:47 10BC I Host name: 0-len-02
11.10.2019 09:40:47 10BC I Local IP addresses: 192.168.0.3
11.10.2019 09:40:47 10BC I Resolved name: 0-len-02.*******
11.10.2019 09:40:47 10BC I Resolved alias/es:
11.10.2019 09:40:47 10BC I Resolved IP addresses: 192.168.0.3 169.254.164.249
11.10.2019 09:40:56 10BC I Resolved reverse names/aliases: 0-len-02.*******
11.10.2019 09:40:56 10BC I Waiting for messages...
11.10.2019 09:40:56 17F0 I Getting parent router IOR from 192.168.0.5:8192
11.10.2019 09:40:56 17F0 I Received parent router's IOR:
IOR:010000002600000049444c3a536f70686f734d6573736167696e672f4d657373616765526f757465723a312e300000000100000000000000a4000000010102000c0000003139322e3136382e302e3500012000004100000014010f004e5550000000210000000001000000526f6f74504f4100526f7574657250657273697374656e740003000000010000004d657373616765526f757465720000000300000000000000080000000100f300004f415401000000180000000100f300010001000100000001000105090101000000000014000000080000000100a60086000220
11.10.2019 09:40:56 17F0 I Successfully validated parent router's IOR
11.10.2019 09:40:56 10BC I RouterSystemCheck::onInfoPortsUsed() - number of user ports 8, max number of user ports 15360
11.10.2019 09:40:56 17F0 I Accessing parent
11.10.2019 09:40:56 17F0 I SSL handshake done, local IP address = 192.168.0.3
11.10.2019 09:40:56 17F0 I Parent is Router$Dell-R420-01
11.10.2019 09:40:56 17F0 I RouterTableEntry::LogonToParentRouter() - logging on as active consumer
11.10.2019 09:40:56 17F0 I RouterTableEntry state (router, logging on): Router$Dell-R420-01 is passive consumer, passive supplier
11.10.2019 09:40:56 17F0 I Logged on to parent router as Router$0-len-02:450057
11.10.2019 09:40:56 17F0 I This computer is part of the domain *******
11.10.2019 09:40:59 1798 E Attempt to get client interface from non-local caller
11.10.2019 09:41:05 043C E Attempt to get client interface from non-local caller
11.10.2019 09:41:10 1798 E Attempt to get client interface from non-local caller
11.10.2019 09:41:16 043C E Attempt to get client interface from non-local caller
11.10.2019 09:41:17 043C I SSL handshake done, local IP address = 192.168.0.3
11.10.2019 09:41:22 1798 E Attempt to get client interface from non-local caller
11.10.2019 09:41:27 0808 E Attempt to get client interface from non-local caller
11.10.2019 09:41:33 1798 E Attempt to get client interface from non-local caller
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