Sophos Central customers have reported issues preventing successful installation, live terminal and device list access issues in the EU-CENTRAL-1 region For more info refer to KBA-000041338 for the latest updates.

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Autotask Integration

On this page https://docs.sophos.com/central/partner/help/en-us/index.html?contextId=AutoTask-setup-saas

The documentation says that you need to create a Software as a Service billing code. What if we don't want to use that billing code and we want to use an existing billing code we have for software?

Jason Bristow
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  • Hello  ,
    I've passed the information to our Product Manager, and will come back to you when we have a resolution.

    Regards,
    Rémi

    • Hi  ,

      This used to be a requirement back when the integration auto-created products in the PSA. Since we have transitioned to only create products/services per partner request, this pre-requisite is no longer required. We will work to update our documentation accordingly.

      You should be able to set up the Autotask Usage Sync integration regardless of your existing service codes.

      Apologies for the confusion.