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Phisthreat emails slow to go out, or don't go out at all

We have been unable to get the "test" to work when creating a campaign. Nothing happens, no error, no warning, no email arrives.

When testing campaigns we thought the emails were not going out, we discovered that they did go out, but may not leave the sophos servers for hours, or even days. We checked the global and campaign settings and the intervals are all blank, which mean that all emails go out at once. I tested myself with only a single account enrolled in the campaign. It has been several hours and the email has not arrived yet.

It is very very hard to test against our anti-spam system when I have to wait days to see if the whitelisting for phishthreat emails is correct. Can these deliveries be done in a timely manner?

 

DAve

 

 



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  • Hi Dave,

    If you review the Campaign Overview, what is the status of these emails,? Are they shown as 'Pending', 'Sent' or anything else? 

    If they show as 'Pending' then chances are the start date for the campaign is in the future.

    If they show as 'Sent' then this tells us the email is successfully out of the Phish Threat system, and trying to reach the recipient's address.

    Phish Threat does offer the ability to send out a test email straight away whilst setting up the campaign:

    This test email can be used to check you've correctly white listed our IPs and/ or domains. 

    Regards,

    Byron 

  • Hi Byron, similar issues here for me too.

    Created File Attachement Campaign -> No test email has been sent. OK. I haven´t changed anything, all by default. Started Campaign, enrolled a user. But no email has been sent, it is in "Pending" state for more than 12hours. I have created several similar campaigns - same result.

    For me the Attachement campaign is quite broken, because:

    - test as well the attack email is not delivered (is in pending state)

    - the attached file (secure document attachement campaign) and also others like DHL failed delivery attachement and another are missing the Macro (or has just *test* inside), so the training actually wont starts (in case the attack email is delivered)

    - some images in PT during attack setup are missing or corrupt

    - also the main landing page, after logging into PT has issues to display the content.

    Yeasterday, I have created few other campaigns, credential harvesting and phishing - no problems with delivery.

     

    I guess I have to open a support case anyway. But I think this is not just me, having such troubles.

     

    Patrik

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  • Hi Byron, similar issues here for me too.

    Created File Attachement Campaign -> No test email has been sent. OK. I haven´t changed anything, all by default. Started Campaign, enrolled a user. But no email has been sent, it is in "Pending" state for more than 12hours. I have created several similar campaigns - same result.

    For me the Attachement campaign is quite broken, because:

    - test as well the attack email is not delivered (is in pending state)

    - the attached file (secure document attachement campaign) and also others like DHL failed delivery attachement and another are missing the Macro (or has just *test* inside), so the training actually wont starts (in case the attack email is delivered)

    - some images in PT during attack setup are missing or corrupt

    - also the main landing page, after logging into PT has issues to display the content.

    Yeasterday, I have created few other campaigns, credential harvesting and phishing - no problems with delivery.

     

    I guess I have to open a support case anyway. But I think this is not just me, having such troubles.

     

    Patrik

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