Phish Threat - Attachment Emails and Word Protected View

is this product not going to work any more? Why are we paying for this if the users are not showing as cought. I need to start looking at other product I guess.

This is a major flaw in their software and should be addressed.  I wonder if you tried adding the the Sophos addresses to the trusted zone in IE? and or made exceptions in Word/Excel? for the specific files if it would bypass the protected file aspect.  Probably not, since it is safer to block something than allow it these days.  The only other option would be to use the GPO to disable protected mode for a day or two, run your campaign, then enable it again.  But this would expose your users to potential threats.  

See Here: https://community.spiceworks.com/topic/1702203-how-to-add-exception-to-protected-mode-settings-in-excel-2013

This is a major flaw in their software and should be addressed.  I wonder if you tried adding the the Sophos addresses to the trusted zone in IE? and or made exceptions in Word/Excel? for the specific files if it would bypass the protected file aspect.  Probably not, since it is safer to block something than allow it these days.  The only other option would be to use the GPO to disable protected mode for a day or two, run your campaign, then enable it again.  But this would expose your users to potential threats.  

See Here: https://community.spiceworks.com/topic/1702203-how-to-add-exception-to-protected-mode-settings-in-excel-2013