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ssvmtool.exe "Unknown Error 1: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed"

CyclonePower

We are getting an error on the "Sophos Central account details" screen of the ssvmtool.exe installer.    Unknown Error 1: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:581)  (no proxy).  

 

2017-03-16 13:08:40,834 [ERROR][291012][ControllerValidator.exception]: ValidationException

File "C:\Build\modules\controller\base.py", line 125, in __call__

File "C:\Build\modules\controller\validate.py", line 1416, in op_cloud

ValidationException: Unknown Error 1: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:581)

2017-03-16 13:09:18,046 [INFO][292580][SSVMInstallerWizard.OnWizardCancel]: <class 'gui.credentials.CloudCredentialsPage'>.OnWizardCancel()

　



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  • 0
    I have the same problem. I did manage to install one SVE instance a couple of months ago - now I need to install another one on another VMWare cluster controlled by the same vCenter server and it won't work. I have re-downloaded the SVE package from Sophos Central just in case it had changed, but it still doesn't work. We are using a self-signed certificate on our vCenter and I already ticked the "Ignore this certificate" box. Is it the vCenter certificate it is complaining about or the Sophos Central certificate??
  • 0 in reply to Dave Hill

    Hi Dave,

    I've got the same problem like you describe in your post. We're you able to install Sophos VE in the end?

    Kind regards,

    Tijs

     

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