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Sophos Enterprise Console issues

am kindly asking for some assistance with Sophos Endpoint Security and control v10.7 and Sophos Enterprise Console v5.5.0. at first it was working properly with no issues. but after a month, i found it had stopped working and shows no managed endpoints including server itself as connected. what could be the problem? and its just stuck on downloading binaries.



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  • Hello Jeremiah Sakala,

    the number of profiles in the IOR is the important part, dunno whether it'd report all addresses or only the explicitly configured one.

    Christian

  • Initially it's supposed to resolve just one IP Address in the Router Log? 

  • Hello Jeremiah Sakala,

    as said - I'm not sure whether at this point it enumerates all active interfaces or the IP(s) it is explicitly or implicitly configured to use. Don't have a system where I could test it.
    There's a recent thread (in German) where disabling the additional (and unused) NIC seems to resolve a similar issue.

    Christian

  • Hello Christian, Sorry for being quiet for so long, I was out of town on other duties. Today i after I tried everything we have discussed, i just thought of concentrating on the update manager, since I had done all settings you assisted me with, I reinstalled the SUM on the server without uninstalling anything and it worked. It was able to update the Update Manager and also the endpoints started showing up. You have been so helpful, much appreciated. i have even learned a lot about Sophos through this, i wonder if there's any part that we didn't cover, hahahaha. Once again, thank you Christian..